Frequently Asked Questions
Delivery & Returns
What is SAYKA’s return policy?
You can return your purchase for an exchange, full refund, or store credit if you request a return within 7 days of receiving your items. The products must be unused, in original condition, with all tags attached and in the original packaging.
Are there any items that cannot be returned?
Yes, items related to COVID-19 infection prevention (e.g., Rapid Antigen Test Kits, Hand Sanitiser, Face Masks, etc.) and First Aid products cannot be returned. If orders for these items are rejected upon delivery, return freight and a restocking fee will apply if a refund is considered.
How do I return an item?
Follow these steps: Email returns@sayka.com.au with your order number and details of the items you want to return to get a return authorisation (RA). Re-package the items as you received them, and include a printed copy of the RA. Ship the items back. If the items are defective or damaged during shipping, SAYKA will cover the return shipping. For other reasons, you are responsible for return shipping.
How long do I have to return an item after receiving a return authorisation?
Non-stock items must be returned to the SAYKA warehouse within 7 days of receiving the return authorisation, as these items may need to be returned to the supplier before processing a credit.
How long does it take to process a refund?
Refunds will be processed within 7 business days of receiving the returned items. The refund will be issued through the same payment method used for the original purchase, excluding the initial shipping cost.
Can I exchange an item instead of getting a refund?
Yes. You can place a new order for the item you want while returning your original item for a refund. This ensures that the new item is available and prevents delays. You can also request store credit for future purchases.
Are clearance items eligible for returns?
No, items marked as ‘CLEARANCE ITEM’ on the website are final and cannot be returned for a refund or exchange unless they are faulty or incorrect.
What should I do if I receive a faulty product?
If you receive a faulty item, contact our Customer Support team at 1300 088 089 or email support@sayka.com.au. Depending on the issue, SAYKA will arrange a repair, exchange, or refund. Processing may take longer if a third party is involved in assessing the fault.
Will I receive confirmation once my return has been processed?
Yes, all return recipients will receive an email confirmation for their records once the return is processed.